Desirae Fong
Kokopo Beach Bangalow
Kokopo
14
years of professional experience
Results-driven Reservations Officer with strong communication and multitasking abilities. Demonstrated expertise in enhancing guest experiences and resolving complaints, ensuring high levels of satisfaction and retention.
Work History
Reservations Officer
8 Months- Managed daily operations to ensure efficient guest services and satisfaction.
- Resolved guest complaints promptly, enhancing overall experience and retention rates.
- Assisted in inventory management, ensuring accurate stock levels for supplies.
- Conducted regular inspections to uphold facility maintenance and safety standards.
Accounts Support Officer
1 Year 10 Months- Collaborated with team members to enhance inventory management processes.
- Executed daily operational tasks to ensure efficient workflow and product availability.
- Adapted quickly to changing priorities and operational demands in a fast-paced environment.
Reservations Officer
9 Months- Managed daily operations/reservations to ensure efficient guest services and satisfaction.
- Coordinated team activities to maintain high standards of hospitality and cleanliness.
- Implemented process improvements to streamline front desk operations.
- Trained new staff on company policies and customer service protocols.
- Assisted with airport transfers, PNG Air Ticketing and daily reconciliation.
House Keeping Supervisor & Events Coordinator
2 Years 8 Months- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff to enhance performance and operational efficiency.
- Coordinated team schedules to optimize resource allocation and workload management.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Receptionist
2 Years 1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest service experience.
- Developed and maintained filing systems for guest records and reservations.
- Assisted in training new reception staff on procedures and customer service standards.
- Handled guest inquiries promptly, resolving issues to ensure satisfaction.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Confirmed appointments, communicated with clients, and updated client records.
Education
- Grade 10 Certificate
Diploma In Tourism & Hospitality Management - Tourism & Hospitality Management
- Completed Coursework: PNG Air Ticketing Training (VRS), 2018
- MYOB Accounting Software Certificate, 2020
- Grade 12 Certificate
Skills
Event coordination
Work coordination
Operational planning
Customer service excellence
Guest relations
Multitasking Abilities
Team leadership
Events Coordination and customer expertise
Reservation management
Additional Information
Referees
- .
Timeline
Reservations Officer
Kokopo Beach Bangalow
12.2025 - CurrentRead More
Accounts Support Officer
Market 2000 Limited
06.2019 - 04.2021Read More
Reservations Officer
Rabaul Hotel Limited
04.2017 - 01.2018Read More
House Keeping Supervisor & Events Coordinator
Rapopo Plantation Resort
05.2014 - 01.2017Read More
Receptionist
Rapopo Plantation Resort
04.2012 - 05.2014Read More
Our Lady of The Sacred Heart
from Grade 10 Certificate
Read More
Kokopo Business College
Diploma In Tourism & Hospitality Management from Tourism & Hospitality Management
Read More
Kokopo Secondary School
from Grade 12 Certificate
Read More