Desirae Fong
Kokopo Beach Bangalow
Kokopo
14
years of professional experience
Results-driven Reservations Officer with strong communication and multitasking abilities. Demonstrated expertise in enhancing guest experiences and resolving complaints, ensuring high levels of satisfaction and retention.
Work History
Reservations Officer
10 Months- Managed daily operations to ensure efficient guest services and satisfaction.
- Resolved guest complaints promptly, enhancing overall experience and retention rates.
- Assisted in inventory management, ensuring accurate stock levels for supplies.
- Conducted regular inspections to uphold facility maintenance and safety standards.
Accounts Support Officer
1 Year 10 Months- Collaborated with team members to enhance inventory management processes.
- Executed daily operational tasks to ensure efficient workflow and product availability.
- Adapted quickly to changing priorities and operational demands in a fast-paced environment.
Reservations Officer
9 Months- Managed daily operations/reservations to ensure efficient guest services and satisfaction.
- Coordinated team activities to maintain high standards of hospitality and cleanliness.
- Implemented process improvements to streamline front desk operations.
- Trained new staff on company policies and customer service protocols.
- Assisted with airport transfers, PNG Air Ticketing and daily reconciliation.
House Keeping Supervisor & Events Coordinator
2 Years 8 Months- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff to enhance performance and operational efficiency.
- Coordinated team schedules to optimize resource allocation and workload management.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Receptionist
2 Years 1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest service experience.
- Developed and maintained filing systems for guest records and reservations.
- Assisted in training new reception staff on procedures and customer service standards.
- Handled guest inquiries promptly, resolving issues to ensure satisfaction.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Confirmed appointments, communicated with clients, and updated client records.
Education
- Grade 10 Certificate
Diploma In Tourism & Hospitality Management - Tourism & Hospitality Management
- Completed Coursework: PNG Air Ticketing Training (VRS), 2018
- MYOB Accounting Software Certificate, 2020
- Grade 12 Certificate
Skills
Event coordination
Work coordination
Operational planning
Customer service excellence
Guest relations
Multitasking Abilities
Team leadership
Events Coordination and customer expertise
Reservation management
Additional Information
Referees
- .
Timeline
Reservations Officer
Kokopo Beach Bangalow
12.2025 - CurrentRead More
Accounts Support Officer
Market 2000 Limited
06.2019 - 04.2021Read More
Reservations Officer
Rabaul Hotel Limited
04.2017 - 01.2018Read More
House Keeping Supervisor & Events Coordinator
Rapopo Plantation Resort
05.2014 - 01.2017Read More
Receptionist
Rapopo Plantation Resort
04.2012 - 05.2014Read More
Our Lady of The Sacred Heart
from Grade 10 Certificate
Read More
Kokopo Business College
Diploma In Tourism & Hospitality Management from Tourism & Hospitality Management
Read More
Kokopo Secondary School
from Grade 12 Certificate
Read More