Daulegi Manega

· Managing the overall direction , co-ordination ,planning and operation of the Esiloan Processing and Admin Support Teams

· Assessing and approving of Esiloan applications in compliance with Credit policy and guidelines

· Ensure turnaround times for loan approvals are adhered to

· Recommendation of Esiloan refunds and incorrect postings etc

· Posting of Extension of loan term on approval from Head of Credit

· Leading and managing sales officers to reach sales targets

· Setting individual sales targets with the sales team

· Tracking and reporting sales results on a daily basis

. Resolving customer queries/disputes promptly and ensuring to deliver a high quality service

. Checking and assessing loan applications for pre-approval

. Ensuring sales team get payments posted fortnightly and keeping the arrears below the set target

. Scheduling and conducting in-house team training

· Attending to daily customer queries

· Screening and Processing of loan applications

· Prospecting of New Business opportunities in the existing financial business markets

· Constant liaising with HR/Payroll and following up on payments and collections fortnightly

· Ensuring to review Sales and Collections on a regular basis to increase sales targets while reducing delinquent loans

. Visiting paymasters from recognized Private companies /Government Departments fortnightly to maintain a strong relationship and to boost our client database

· Screening and Registration of loan applications on Finesse

· Doing credit checks on application on Credit Data Bureau link

· Posting & Settlement of Loans on Fiscal

· Distribution of ISDAs of approved loans to Account Executives

· Pre-screening of Esiloan refunds

· Processing of loan payments into customers savings accounts

· Filing Esiloan contracts/loan documents daily

· Attending to Branch/Customer queries

· Attending to customer queries – walk in clients

· Pre-screening and processing of loan applications

. Organizing customer refunds

. Using email to do product marketing and promotion

· Attending to customer queries (walk in clients) and answered central telephone system and directed calls accordingly

· Handling sales process over the counter

· Receiving and Receipting of Cheque payments

· Assisted doing Stationary Orders

. Handled incoming and outgoing package deliveries

. Routed incoming mail and messages to relevant personnel without delay

. Assisted with planning office events and meetings for smooth execution