DAISY HENRY
CUSTOMER SERVICE
Epping ,Victoria
Summary
Caring Disability Support Worker skilled at working with individuals living with mental health issues. Versed in daily living support, meal preparation and transport assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
NDIS - SOLE TRADER
02.2022 - Current
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
Customer Service Officer
SERCO - Services Australia
06.2021 - 06.2023
- Managed over thirty to fifty customer calls per day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Manager
LAMOUR ESSENCE - Sole Trader
07.2016 - 07.2019
- Organizing and overseeing assignments to drive operational excellence.
- Develop, prioritize product features, build product concept design label and create perfume products for sales and book market stalls at local events.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy.
- Crafted over 40 individual male and female eco perfume oils and produced organic face and body rejuvenating younger looking skincare products.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional, organized, and safe environment for employees and patrons
Educator
Family Day Care - Sole Trader
02.2013 - 12.2015
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Monitored student progress and adjusted instruction to meet individual needs
Education
Diploma - Early Year Learning
New Future Training
Epping, VIC12.2015
Diploma - Tourism Operations Management
TAFE
Preston, VIC12.2000
Skills
- Improving Wellbeing
- Training and Teaching
- Team Collaborating
- Patient Transport
- Appointment Organization
- Housekeeping Skills
Tok Pisin and Motu
I am a high school from Mt. Hagen, I speak fluent english and tok pisin.
Timeline
Disability Support Worker
NDIS - SOLE TRADER
02.2022 - Current
Customer Service Officer
SERCO - Services Australia
06.2021 - 06.2023
Manager
LAMOUR ESSENCE - Sole Trader
07.2016 - 07.2019
Educator
Family Day Care - Sole Trader
02.2013 - 12.2015
Diploma - Early Year Learning
New Future Training
Diploma - Tourism Operations Management
TAFE
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