McLynn Kumapae
Recent Graduated
Port Moresby ,National Capital District
Summary
Dynamic Support Officer with a proven track record at the Department for Community Development and Religious, excelling in client service and operational support. Enhanced workflows through strategic process improvements, fostering collaboration and mentoring junior staff. Skilled in business processes, I consistently drive efficiency and elevate client satisfaction.
Overview
2023
2023
years of professional experience
Work History
Support Officer
Department for Community Development and Religious
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Administration Support Officer
UPNG SRC Office
07.2022 - 12.2022
Support Medical Social Work Officer
Family Support Centre
01.2022 - 07.2022
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
Bachelor of Arts - Social Works/Political Science
University of Papua New Guinea
Port Moresby 05.2025
Skills
Client service
Timeline
Administration Support Officer
UPNG SRC Office
07.2022 - 12.2022
Support Medical Social Work Officer
Family Support Centre
01.2022 - 07.2022
Support Officer
Department for Community Development and Religious
Bachelor of Arts - Social Works/Political Science
University of Papua New Guinea
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