Cleopas Mapat
Kokopo,EBR
Summary
Proven security professional with extensive experience at Anitua Protective Services, adept in CCTV monitoring and emergency procedures. Demonstrates exceptional team leadership and vigilance, significantly enhancing safety and reducing incidents. Skilled in coordinating swift, effective responses to security threats, ensuring comprehensive site safety and client satisfaction. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Detailed security professional with 15 years 6months of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
17
17
years of professional experience
Work History
Alarm Monitor
Anitua Protective Services
Control Room Operator
Anitua Protective Services
Takubar Kokopo East New Britain Province
02.2022 - Current
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Reported complex issues and conditions to management for specialized diagnosis and security issues.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
- Provided variance reports to field staff to assist with task prioritization.
- Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
- Documented daily activities in internal system and submitted timely shift reports.
- Monitored operations to spot and report on issues for quick resolution.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Followed safety protocols and procedures to maintain safe working environment.
- Observed equipment in operation, system activities and control readouts on continuous basis.
- Completed daily inspections and tests in control room equipment and documented findings.
Security Site Supervisor
Anitua Protective Services
Kokopo
01.2019 - 11.2019
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Arm Security Guard
Anitua Protective Services
Kokopo
03.2019 - 08.2019
- Developed strong relationships with local law enforcement agencies, fostering collaboration on joint initiatives for improved public safety outcomes.
- Contributed to a positive work environment within the team by promoting open communication channels and actively participating in training sessions.
- Participated in regular drills simulating various emergency scenarios to reinforce protocol adherence under pressure.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Used verbal or written means to report safety concerns, security breaches and unusual circumstances.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Alarm Monitor
Anitua Protective Services
Lihir,New Ireland Province
08.2016 - 10.2018
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Contributed to the development of comprehensive security protocols by providing timely input on alarm system performance.
- Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
- Participated in regular team meetings to discuss ongoing issues within the industry and explore innovative solutions for enhanced security monitoring operations.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
- Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel.
- Used software to document information and maintain forms, logs and records for emergency calls.
- Improved situational awareness through real-time video surveillance integration with alarm systems.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
- Streamlined communication channels with law enforcement agencies, ensuring rapid response during emergency situations.
- Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Assisted in the training of new staff members, sharing knowledge on best practices for effective alarm monitoring procedures.
- Collaborated with other team members to analyze trends in alarm activity, resulting in more efficient monitoring strategies.
- Stayed up-to-date with advancements in security technology and incorporated new tools into daily processes when beneficial.
- Conducted thorough assessments of alarm systems, identifying areas for improvement and ensuring optimal functionality.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.
- Continuously honed skills through professional development opportunities and industry-related certifications, staying current with evolving trends in alarm monitoring.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Enhanced security measures by consistently monitoring alarm systems and promptly reporting any irregularities.
- Leveraged strong analytical skills to identify patterns in alarm data, contributing to the continuous improvement of security measures.
- Supported the sales team by providing expert advice on suitable alarm configurations based on specific client needs.
- Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using [Software].
- Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Identified violators and escorted departing personnel to guard against theft of property.
- Participated in staff meetings, special events, and professional development activities.
- Oversaw entry and exit of up to 10 employees and visitors daily.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Assistant Electronics Technician
Anitua Protective Services
Lihir- New Ireland Province
01.2018 - 08.2018
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Achieved faster repair turnaround times by accurately diagnosing issues and implementing appropriate solutions.
- Estimated numerical length of runs during new service installations.
- Worked to create safe, low-cost and dependable designs.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Led preventative maintenance and inspections to limit electrical issues.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Consistently met deadlines for repair tasks, improving overall productivity within the team.
Aviation Security Officer
G4S Secure Solutions PNG
Lihir New Ireland Province
10.2007 - 11.2012
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
- Collaborated with cross-functional teams during large-scale events at the airport, ensuring seamless coordination of security measures to maintain a safe environment for all attendees.
- Participated in continuous professional development opportunities to stay updated on industry trends and advancements in security technology.
- Utilized strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Assisted in coordinating evacuation efforts during emergency situations, ensuring the safe exit of all individuals from affected areas.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
- Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Participated in regular emergency response drills to remain prepared for potential incidents like bomb threats or hijackings.
- Prevented unauthorized items from entering secure areas by performing meticulous hand searches on selected luggage pieces when necessary.
- Contributed to the development of new security measures through active participation in team meetings and brainstorming sessions.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Screened over 50 to 80 passengers per day by verifying ID's and boarding passes.
- Monitored security checkpoints for compliance with applicable security protocols.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Conducted regular patrols of key areas to spot and control security concerns.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Safeguarded transportation operations at commercial airports and railway stations.
- Coordinated with security personnel throughout facility via radio,telephone & mobile device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Education
Saint Mary's Vuvu Secondary
Central Gazelle LLG Papua New Guinea 11.2004
Skills
- Call prioritization
- CCTV Monitoring
- Incident Reporting
- Document Preparation
- Security Protocols
- Access Control
- Emergency Procedures
- Video Surveillance
- Emergency Dispatch
- Emergency call routing
- Specialized Response Instructions
- Public Safety Announcements
- Multi-channel Radio Equipment
- Quick Response
- Vigilant Monitoring
- Pass code verification
- Emergency alarm monitoring
- Call coordination
- Alarm System Knowledge
- Health and safety compliance
- Incident documentation
- Perimeter security
- Threat Assessment
- Incident Response
- Report Preparation
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Punctuality
- Security camera monitoring
- Security procedures knowledge
- Visitor screening
- Surveillance
- Security operations experience
- Keen observer
- Data Entry
- Ground Patrol
- First Aid Training
- CPR Certified
- Risk Assessment
- First Aid Certified
- Theft Prevention
- Employee and Visitor Screening
- Security Team Coordination
- Access point monitoring
- Detailed Activity Logs
- Legible report writing
- Superb surveillance skills
- Access systems and patrol
- Emergency Response
- Crime Prevention
- Dispatch
- Secure Transportation
- Network Monitoring Software
- Security Needs Assessment
- Schedule Coordination
- Active Listening
- Patrolling
- Team Leadership
- Reliability
- Adaptable and Flexible
- Emergency Preparedness
- Building inspection
- Rule Enforcement
- Stress Tolerance
- Physical Fitness
- Daily Security Journals
- Intrusion Detection
Music, Sport & Socialism
I love listening to classic with hip po music while my favourite sport is rugby and get use to sociallise and meeting new friends.
Timeline
Control Room Operator
Anitua Protective Services
02.2022 - Current
Arm Security Guard
Anitua Protective Services
03.2019 - 08.2019
Security Site Supervisor
Anitua Protective Services
01.2019 - 11.2019
Assistant Electronics Technician
Anitua Protective Services
01.2018 - 08.2018
Alarm Monitor
Anitua Protective Services
08.2016 - 10.2018
Aviation Security Officer
G4S Secure Solutions PNG
10.2007 - 11.2012
Alarm Monitor
Anitua Protective Services
Saint Mary's Vuvu Secondary