Christopher Giang

• Provided exceptional customer service to enhance client satisfaction and retention.
• Assisted in diagnosing vehicle issues through effective communication with customers.
• Coordinated with Workshop coordinator to ensure timely completion of service tasks.

> Carry out weekly stock count I Key Accounts ( Warehouse & Wholesales).

>Compile weekly timeline reports and carry out price surveys.

>Carry out compliance checks in trade.

>Activate and execute monthly promotional activities in trade.

>Manage merchandisers in trade.

>Develop new business opportunities with ne clients.

> Striver to maintain good customer service with all clients.

• Led team in implementing process improvements to enhance operational efficiency and customer satisfaction.
• Managed inventory control systems, optimizing stock levels and reducing waste effectively.
• Executed strategic initiatives that aligned with organizational goals, enhancing overall business performance.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Led daily operations, ensuring efficient inventory management and optimal stock levels.
• Trained staff on store procedures and customer service best practices, enhancing team performance.
• Coordinated scheduling of staff to meet operational demands while maintaining labor cost efficiency.
• Resolved customer inquiries and complaints promptly, fostering positive experiences.
• Monitored compliance with health and safety regulations, promoting a safe work environment for all employees.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Enhanced team productivity by streamlining operational processes.
• Oversaw daily operations to maintain store cleanliness and organization.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.