Charles Taranu
Business Manager
Wewak,East Sepik
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Started employment with Post PNG Limited as a Graduate Management Trainee in the company's Graduate Development Program. Currently employed as Business Manager Post PNG Limited - Wewak Branch 2020 - present, with roles involved heavily in branch and business operations management, sales and marketing, managing and maintaining key account clients, financial services, warehouse and logistics, retail business management, assets and stock inventory management, hosting and staging outdoor promotional events, management of staffs, assets and security, and branch management as well as overseeing the Sepik regional operations.
Employed as Business Manager Post PNG Limited for a total of 10 years and still working. I have a total of 13 years professional work experience from 2011 to present.
Dedicated Business Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Manager
Post PNG Limited
12.2020 - Current
- Branch operations management, sales and marketing, managing and maintaining key account clients, financial services management, warehouse and logistics including customs clearance, business analysis (research & marketing), business development, retail business management, assets and stock inventory management, hosting and staging outdoor promotional events, management of staffs, assets and security management, and branch and regional operations management, as well as assessing individual KPIs for staff performances, and conducting operations and system audits as and when requested by management.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Coordinated international expansion efforts, successfully navigating complex legal requirements and cultural differences.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Directed shipping and receiving of wide range of products daily.
- Oversaw customs clearance procedures, navigating complex regulations to avoid costly fines or delays in shipments.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Kept corporate departments and customers updated on critical shipments.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Led third-party vendors in achieving delivery time and cost targets.
- Played an instrumental role in the successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Reduced warehouse storage costs with effective space utilization strategies.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Integrated logistics operations with existing and new business processes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Promoted brand at industry events and through ongoing networking efforts.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Business Manager
Post PNG Limited
04.2019 - 12.2020
- Branch operations management, sales and marketing, managing and maintaining key account clients, financial services, warehouse and logistics including customs clearance, business analysis (research & marketing), business development, retail business management, assets and stock inventory management, hosting and staging outdoor promotional events, management of staffs, assets and security, and branch and regional operations management
- And conducting operations audit as required by the management.
Business Manager
Post PNG Limited
12.2017 - 04.2019
- Branch Operations Management, Financial Services Management (Business & Banking), Monitoring of Cash Receipts including Banking, Back Office Reporting using accounting softwares (Pronto), Retail Business Management, Assets and Stock Inventory Management, Business Analysis (Research & Marketing), Logistics (Sea, Air and Road Freight Movements, Warehousing & Fleet Management) and Customer Service
- I also have strong experience in Vidi-Com Reservations System (VRS) application processes
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- I am also very much experienced with skills and technical expertise in maintaining current customer base and influential in negotiating new business accounts for positive sales turnover
- I am very influential in my sales and marketing presentations.
Business Manager
Post PNG Limited
07.2016 - 12.2017
- Management of Staffs, logistics operations including fleets, financial services management, properties/assets management, conduct recruitment and interviews, training and supervising of staffs to ensure provision of timely and reliable customer service to clients, negotiate new business account clients and driving sales, hosting promotional and marketing events, prepare daily, weekly and monthly reports on sales budgets and overall operations and ensure key account clients are updated on recent business trends.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Streamlined business processes by implementing new project management tools and techniques.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Developed comprehensive risk management strategies to minimize potential threats to business stability.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Acting Business Manager
Post PNG Limited
03.2016 - 06.2016
- Managing staffs, financial services, logistics, management of mail movements and records, negotiating new business account clients, sales & marketing and driving sales, ensure correct documentations of inbound and outbound freights; conduct weekly inventory stock takes to ensure stocks are balanced in warehouse.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Trainee Business Manager, Trainee Finance Officer
Post PNG Limited
09.2014 - 03.2015
- Serving as teller at counter and driving daily sales for the company, closing of cash drawers, reconciling and posting to general ledger account, doing daily cash reconciliations and furnishing and submitting of daily financial and operations report.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
- Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Established open lines of communication with managers regarding employee growth opportunities after completing the program.
- Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.
- Organized engaging team-building activities that fostered strong connections between participants and enhanced group dynamics.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Graduate Management Trainee
Post PNG Limited
09.2014 - 09.2014
- Operations, Logistics - Freight Movements (Air, Sea and Road) and Fleet Management, Finance & Inventory, Human Resource - Payroll, Accounts, Sales & Marketing, Mail Operations - Inbounds and Outbounds including parcels.
- Contributed to team success by sharing knowledge and expertise with colleagues to enhance overall performance levels.
- Strengthened interpersonal skills through active participation in team meetings, brainstorming sessions, and problem-solving activities.
- Gained valuable exposure to different aspects of business operations such as marketing, sales, human resources, finance among others during rotational assignments.
- Presented findings to senior management for informed decision-making regarding business strategies and growth opportunities.
- Enhanced company efficiency by conducting research, analyzing data, and identifying areas for improvement.
- Collaborated with peers to develop innovative solutions for complex problems faced by the organization during the traineeship period.
- Completed a comprehensive training program focusing on leadership, teamwork, and problem-solving skills.
Project Sales Representative
Digicel (PNG) Limited
02.2013 - 09.2014
- Driving and negotiating sales in bulks to retail business houses in and around the province, doing negotiations to lure more new business clients, doing retail sales and promotions on products and services, sales reconciliation at every COB and conducting stock takes to balance warehouse stocks (stock in, stock out).
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Collaborated with cross-functional teams to identify and address customer needs.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Receipt and Delivery Officer
PNG Ports Corporation Limited
09.2011 - 02.2012
- Ensure correct inward and outward delivery of cargo to/by rightful parties using correct documentations and ensure compliance of policies on cash and credit payments, ensuring inward and outward cargoes have complied with the process and procedures including customs/quarantine and that all the necessary fees have been paid prior to freights entering the premises for shipment or exit the port premises to be delivered to the rightful recipients.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Conducted surveillance to detect suspicious activity.
- Completed patrols in assigned areas to identify and deter criminal activities.
- Enforced speed and parking laws by issuing citations and tickets after infractions.
- Responded to calls regarding domestic disturbances and civil complaints.
- Directed flow of traffic in operation zones and guided vehicles around automobile accidents.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
College Diploma - Business Computing
National Polytechnic Institute of Papua New Guinea
Lae, Papua New Guinea12.2010
Certificate - Western Union Compliance
Post PNG Limited
Stanley Hotel & Suite – Port Moresby, PG10.2022
Certificate - Pronto Software
Post PNG Limited
Mt. Hagen, Papua New Guinea03.2020
Certificate - Customer Service
Post PNG Limited
Mt. Hagen, Papua New Guinea08.2020
Skills
- Microsoft Office - Word, Excel, Access, Outlook, PowerPoint, Publication, and other MS Office Applications
- Pronto - Point of Sale, Back Office Processing, Cash Reconciliations, Posting of Batches to General Ledger, Warehouse & Inventory (Stock Control), and Freight Movement System Entries (track & trace)
- VRS - Vidi Com Reservations System - Airline Ticketing
- MYOB - Accounting Software
- Computer Networking - Hardware & Software
- Ability to Interact and understand new applications so fast
- Customer Service
- Team Building
- Leadership and Mentoring
- Financial Services
- Banking and Finance
- Back Office Management
- Inventory (Stocks and Warehousing)
- Accounting and Auditing
- Logistics Management (Warehousing, Fleets and Movement of Freights)
- Port/Wharf and Shipping
- Customs Clearance - Import & Export
- Operations and Branch Management
- Sales and Marketing
- Trade Promotions
- Computer (Hardware & Software)
- Negotiation Skills
- Public Speaking
- Time Management
- Planning and Coordinating
- International Postal System (IPS Light)
- Reports (Daily, Weekly, Monthly)
- Vidi-Com Reservations System (VRS) PNG Air Ticketing
- Retail Business Management
- Branch Operations Management
- Business Development
- Customer Relations
- Documentation proficiency
- Customer Retention
- Risk Assessment and Management
- Data Confidentiality
- Financial Administration
- Cross-Functional Communication
- Performance Evaluations
- Policy Implementation
- Client Account Management
- Payroll Administration and Timekeeping
- Proficient in PRONTO SOFTWARE
Personalcontacts
P.O. Box 1055, Wewak, East Sepik Province, 2531, Papua New Guinea, +675 4562908, +675 78281368, +675 72041078, +675 70953737, charles.taranu2014@gmail.com, charles.taranu@postpng.com.pg
Aimsobjective
Learn as much as I can to understand and give the best of my abilites to achieve the goals and objectves set by the organizaton., Undergo further trainings for managerial knowledge and gain promoton in the organizaton.
Projectachievements
- Walis Tarawai Health Project - Walis & Tarawai Islands Health Post - 2021 - Present
- Power Supply to Mandi Village, Wewak, ESP, Papua New Guinea - Funded by Wewak Open Member (2014)
- Water Supply to Mandi Village, Wewak ESP , Papua New Guinea - Funded by Wewak Open Member (2014)
- Health Post Construction (Negotatons and clearance of site) Mandi Village, Wewak ESP, Papua New Guinea - Funded by Wewak Open Member (2014)
- Conduct Audit for Post PNG Ltd - Wewak Post Ofce (2016)
- Conduct Audit for Post PNG Ltd - Maprik Post Ofce (2017)
- Conduct Audit for Post PNG Ltd - Aitape Post Ofce (2017)
- Conduct Audit for Post PNG Ltd - Wabag Post Ofce (2018)
- Conduct Audit for Post PNG Ltd - Mendi Post Ofce (2019)
Leadershiproles
- Chairman - Holy Spirit Parish - Wewak Hill Catholic Church
- Chairman - Walis Island Health Post - Wewak Island LLG, ESP
- Vice Chairman - Walis Island Ward 19 - Wewak Island LLG, ESP
- Village Development Commitee - 2014 - 2015 (Mandi Village, Wewak East Sepik Province)
- Assistant Administrator for SRC - 2010 (The Natonal Polytechnic Insttute of Papua New Guinea)
- Administrator for Momase Students Union - 2010 (Natonal Polytechnic Insttute of Papua New Guinea)
- President for Sepik Students - 2010 (Natonal Polytechnic Insttute of Papua New Guinea)
- SRC Vice Chairman for Fundraising - 2009 (Natonal Polytechnic Insttute of Papua New Guinea)
- Class Captain 2009 ( Lae Technical College - Papua New Guinea)
Jobexperiences
- Post PNG Limited, Business Manager, Wewak, 2020 - present, Branch operatons management, Sales and marketng, managing and maintaining key account clients, fnancial services, warehouse and logistcs including customs clearance, business analysis (research & marketng), business development, retail business management, assets and stock inventory management, hostng and staging outdoor promotonal events, management of stafs, assets and security, and branch and regional operatons management, as well as assessing individual KPIs for staf performances, and conductng operatons audit per the management's requirement.
- Post PNG Limited, Business Manager, Mt. Hagen, 2019 - 2020, Branch operatons management, Sales and marketng, managing and maintaining key account clients, fnancial services, warehouse and logistcs including customs clearance, business analysis (research & marketng), business development, retail business management, assets and stock inventory management, hostng and staging outdoor promotonal events, management of stafs, assets and security, and branch and regional operatons management. And conductng operatons audit as required by the management.
- Post PNG Limited, Business Manager, Wabag, 2018 - 2019, Branch Management, Financial Services Management (Business & Banking), Monitoring of Cash Receipts including Banking, Back Ofce Reportng using accountng softwares (Pronto), Retail Business Management, Assets and Stock Inventory Management, Business Analysis (Research & Marketng), Logistcs (Sea, Air and Road Freight Movements, Warehousing & Fleet Management) and Customer Service. I also have strong experience in Vidi-Com Reservatons System (VRS) applicaton processes. I am also very much experienced with skills and technical expertse in maintaining current customer base and infuental in negotatng new business accounts for positve sales turnover. I am very infuental in my sales and marketng presentatons.
- Post PNG Limited, Business Manager, Wewak, 2016 - 2018, Management of Stafs, logistcs operatons including feets, fnancial services management, propertes/assets management, conduct recruitment and interviews, training and supervising of stafs to ensure provision of tmely and reliable customer service to clients, negotate new business account clients and driving sales, hostng promotonal and marketng events, prepare daily, weekly and monthly reports on sales budgets and overall operatons and ensure key account clients are updated on recent business trends.
- Post PNG Limited, Acting Business Manager, Kerema, 2015 - 2016, Managing stafs, fnancial services, logistcs, management of mail movements and records, negotatng new business account clients, sales & marketng and driving sales, ensure correct documentatons of inbound and outbound freights; conduct weekly inventory stock takes to ensure stocks are balance in warehouse.
- Post PNG Limited, Acting Business Manager, Acting Finance Officer, Konedobu Head Ofce, 2014 - 2015, Serving as teller at counter and driving daily sales for the company, closing of cash drawers, reconciling and postng to general ledger account, doing daily cash reconciliatons and furnishing and submitting of daily fnancial and operatons report.
- Post PNG Limited, Graduate Management Trainee, Konedobu Head Ofce, 2014, Operatons, Logistcs - Freight Movements (Air, Sea and Road) and Fleet Management, Finance & Inventory, Human Resource - Payroll, Accounts, Sales & Marketng, Mail Operatons - Inbounds and Outbounds including parcels.
- Digicel (PNG) Limited, Project Sales Representative, Wewak, 2012 - 2013, Driving and negotatng sales in bulks to retail business houses in and around the province, doing negotatons to lure more new business clients, doing retail sales and promotons on products and services, sales reconciliaton at every COB and conductng stock takes to balance warehouse stocks (stock in, stock out)
- PNG Ports Corporation Limited, Receipt and Delivery Officer, Wewak, 2011-2012, Ensure correct inward and outward delivery of cargo to/by rightul partes using correct documentatons and ensure compliance of policies on cash and credit payments, ensuring inward and outward cargoes have complied with the process and procedures including customs/quarantne and that all the necessary fees have been paid prior to freights entering the premises for shipment or exit the port premises to be delivered to the rightul recipients.
Village
Walis Island
District
Wewak
Homeprovince
East Sepik
Denomination
Catholic
Children
2
Driverlicense
9626291, Class 3, Current
Personal Information
- Age: 33
- Place of Birth: Rabaul
- Place of Birth: ENBP
- Height: 167cm
- Weight: 70kg
- Date of Birth: 08/02/88
- Nationality: Papua New Guinean (PNG)
- Marital Status: Married
Currentemployer
Post PNG Limited
Currentposition
Business Manager - Wewak
References
- Mr. Michael Som, Regional Business Development Manager - Momase, Post PNG Limited, 4730519, 72041168, michael.som@postpng.com.pg
- Ms. Helen Naruos, Business Manager, Post PNG Limited, 72042096, helen.naruos@postpng.com.pg
- Mrs. Rose Manua, Head of Department (Business Studies), National Polytechnic Institute of Papua New Guinea, 4722555 / 4725493
Hobbies and Interests
Like meetng new friends, discussing issues & work related maters, and like going to church.
Training
- Business Managers' Conference - 2022, Post PNG Limited, Port Moresby Loloata Island Resort
- Business Managers' Conference - 2021, Post PNG Limited, Port Moresby Loloata Island Resort
- Business Managers' Conference - 2020, Post PNG Limited, Port Moresby Loloata Island Resort
- Business Managers' Conference - 2018, Post PNG Limited, Mt. Hagen Highlander Hotel
- Business Managers' Conference - 2017, Post PNG Limited, Lae Botanic
Disclaimer
charlestaranu, 11/05/23
Certification
- Western Union Compliance Training - 1 Week
- Customer Service Training - 3 Days
- Pronto Software Training - 3 Days
- Personal Viability Training - 1 Week
Work related
Hi, my name is Charles Taranu and I worked as a Business Manager in the Operations Department at Post PNG Limited, a state own enterprise of the Government of Papua New Guinea overseeing the branch operations of Wewak Post Office, .
Post PNG Limited is a national postal service that delivers mail and parcels across Papua New Guinea. It also specializes in Logistics services of air-freight, ocean freighting, cartage and customs customs clearance of import and exports. As a Business Manager, my role was to oversee the development and implementation of products and services in the business. I worked with teams from various departments to create product offerings that met market trends and customer needs.
During my time with Post PNG Limited, I had the opportunity to manage the launch of new products such as Mobile Phone Salim Moni Kwik (SMK) and assisted in the enhancement of existing product offerings. I also played a significant role in optimizing the cost structure of the business by implementing various cost-saving measures.
One of my main challenges as a Business Manager was managing different stakeholder expectations while ensuring that the products and services offered maintained a high standard. I overcame this by prioritizing customer satisfaction and engaging with all relevant departments to ensure that the products and services delivered the anticipated outcomes.
As a team player, I worked closely with my colleagues from sales and marketing, operations, and finance to achieve business objectives. My management experience helped me lead my team and provide accurate and on-time solutions in various situations.
Overall, my experience as a Business Manager with Post PNG Limited allowed me to develop my management and leadership skills while contributing to the success of a major service delivery organization.
Languages
Pidgin (Tokpisin)
Native language
English
Proficient
C2
Timeline
Business Manager
Post PNG Limited
12.2020 - Current
Business Manager
Post PNG Limited
04.2019 - 12.2020
Business Manager
Post PNG Limited
12.2017 - 04.2019
Business Manager
Post PNG Limited
07.2016 - 12.2017
Acting Business Manager
Post PNG Limited
03.2016 - 06.2016
Trainee Business Manager, Trainee Finance Officer
Post PNG Limited
09.2014 - 03.2015
Graduate Management Trainee
Post PNG Limited
09.2014 - 09.2014
Project Sales Representative
Digicel (PNG) Limited
02.2013 - 09.2014
Receipt and Delivery Officer
PNG Ports Corporation Limited
09.2011 - 02.2012
College Diploma - Business Computing
National Polytechnic Institute of Papua New Guinea
Certificate - Western Union Compliance
Post PNG Limited
Certificate - Pronto Software
Post PNG Limited
Certificate - Customer Service
Post PNG Limited
Similar Profiles
Margaret FurigiMargaret Furigi
Account Execute - Sales & Marketing at POST PNG LimitedAccount Execute - Sales & Marketing at POST PNG Limited
Jignesh BhaliaJignesh Bhalia
SPI (INtools) Lead Administrator and Projects Coordinator / SME / I&C Engineer at EXXONMOBIL PNG LIMITED (PNG LNG) & ESSO AUSTRALIA PTY LTD.SPI (INtools) Lead Administrator and Projects Coordinator / SME / I&C Engineer at EXXONMOBIL PNG LIMITED (PNG LNG) & ESSO AUSTRALIA PTY LTD.
Andrew TapialuAndrew Tapialu
Community Affairs Lead at HGDC Energy Service Limited - Contracted to Exxon Mobil PNG LimitedCommunity Affairs Lead at HGDC Energy Service Limited - Contracted to Exxon Mobil PNG Limited
Grethel GuleGrethel Gule
Resident Health Extension Officer at East Sepik Provincial Health AuthorityResident Health Extension Officer at East Sepik Provincial Health Authority
Yuraiah MakarenYuraiah Makaren
Private Security at Mr.Patric RockentuoPrivate Security at Mr.Patric Rockentuo