Summary
Overview
Work history
Education
Skills
Timeline
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Byron Arek

Port Moresby, National Captial District,Papua New Guinea

Summary

Detail-oriented professional with expertise in interpersonal and written communication, analytical problem-solving, and multitasking efficiency. Proficient in CRM systems operation, Microsoft Outlook, Word, and Excel, with a strong focus on process improvement and complaint handling. Adept at streamlining workflows to enhance operational efficiency while maintaining exceptional customer satisfaction.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Contact Centre & Customer Experience Supervisor

CreditBank PNG
Port Moresby, Papua New Guniea
11.2025 - Current
  • Converted 46% of nil-deposit and inactive accounts into fully funded, active accounts through direct customer outreach and deposit activation calls.
  • Coordinated with retail team to understand customer needs and expectations better.
  • Analyzed customer feedback data to identify areas needing improvement.

Contact Centre & Customer Experience Officer

CreditBank PNG
Port Moresby, Papua New Guinea
02.2024 - 11.2025
  • Developed a debit card tracking system used daily to manage card issuance and send WhatsApp card-collection reminders to customers.
  • Coordinated training sessions for staff upskilling.
  • Ensured compliance of ordering processes with company policies.
  • Streamlined operations for increased efficiency in daily tasks.

Inventory Control Analyst

Theodist Limited
Port Moresby, Papua New Guinea
09.2023 - 02.2024

Stock Take Officer

Theodist Limited
Port Moresby, Papua New Guinea
06.2022 - 09.2023

Education

Advance Diploma - Accounting

IEA College of TAFE
Port Moresby
01.2019 - 12.2021

Bachelor of Arts - English and Communications

University of Papua New Guinea
Port Moresby
02.2018 - 10.2018

Certificate of Higher Education -

Port Moresby International School
Port Moresby
01.2012 - 12.2017

Skills

  • Interpersonal and written communication
  • Analytical problem-solving skills
  • Multitasking efficiency
  • CRM systems operation
  • Microsoft Outlook, Word and Excel
  • Complaint handling process
  • Process Improvement

Timeline

Contact Centre & Customer Experience Supervisor

CreditBank PNG
11.2025 - Current

Contact Centre & Customer Experience Officer

CreditBank PNG
02.2024 - 11.2025

Inventory Control Analyst

Theodist Limited
09.2023 - 02.2024

Stock Take Officer

Theodist Limited
06.2022 - 09.2023

Advance Diploma - Accounting

IEA College of TAFE
01.2019 - 12.2021

Bachelor of Arts - English and Communications

University of Papua New Guinea
02.2018 - 10.2018

Certificate of Higher Education -

Port Moresby International School
01.2012 - 12.2017
Byron Arek