Billy Veveloga
Currently Available
Port Moresby,NCD
Summary
Dynamic banking professional with a proven track record at Bank South Pacific, enhancing operational efficiency and customer satisfaction. Skilled in cash management and credit analysis, I excel in coaching teams and fostering collaboration, leading to improved productivity and strong client relationships. Committed to delivering exceptional service and achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Bank Manager
Bank South Pacific
03.2012 - 05.2023
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Team Leader
Bank South Pacific
01.2008 - 03.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Bank Officer
Bank South Pacific
08.1998 - 01.2008
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
Education
Diploma in Management - Management
Divine Word University
Madang, Papua New GuineaCertificate of Completion - Management1
Business Brain Asia Pacific - Bank South Pacific
Port Moresby, Papua New GuineaManagers Development Program - Management
Melbourne Business School - Bank South Pacific
Port Moresby, Papua New GuineaCertificate of Attainment - Training For Trainers
Institute of Banking Business Management
Port Moresby, Papua New GuineaCertificate of Completion - Customer Service, Sales & Marketing
AON Training _Bank South Pacific
Port Moresby, Papua New GuineaCertificate of Accomplishment - Masterclass in Leadership
Terrapinn Training
Port Moresby, Papua New GuineaCertificate of Attainment - Financial Intelligence For Managers
IBS Centre Of Excellence - Bank South Pacific
Port Moresby, Papua New GuineaCertificate - Coach
Performance Coaching Course_ Bank South Pacific
Port Moresby, Papua New GuineaQuality Customer Service Course - Quality Customer Service
Papua New Guinea Banking Corporation
Port Moresby, Papua New GuineaGraduate Certificate -
Mogol Secondary School
Mendi, Papua New GuineaSkills
- Operational efficiency
- Branch administration
- Cash management
- Credit analysis
Team management
Fraud prevention
Budget planning
Portfolio management
Financial reporting
Teamwork
Quality assurance
Performance management
Know your customer
Effective communication
Cost control
Business development
Profitability improvement
Community networking
Sales support
Team collaboration
Risk assessment
Conflict resolution
Stakeholder relations
Timeline
Bank Manager
Bank South Pacific
03.2012 - 05.2023
Team Leader
Bank South Pacific
01.2008 - 03.2012
Bank Officer
Bank South Pacific
08.1998 - 01.2008
Diploma in Management - Management
Divine Word University
Certificate of Completion - Management1
Business Brain Asia Pacific - Bank South Pacific
Managers Development Program - Management
Melbourne Business School - Bank South Pacific
Certificate of Attainment - Training For Trainers
Institute of Banking Business Management
Certificate of Completion - Customer Service, Sales & Marketing
AON Training _Bank South Pacific
Certificate of Accomplishment - Masterclass in Leadership
Terrapinn Training
Certificate of Attainment - Financial Intelligence For Managers
IBS Centre Of Excellence - Bank South Pacific
Certificate - Coach
Performance Coaching Course_ Bank South Pacific
Quality Customer Service Course - Quality Customer Service
Papua New Guinea Banking Corporation
Graduate Certificate -
Mogol Secondary School
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