Billy Veveloga

Currently Available

Port Moresby,NCD

Summary

Dynamic banking professional with a proven track record at Bank South Pacific, enhancing operational efficiency and customer satisfaction. Skilled in cash management and credit analysis, I excel in coaching teams and fostering collaboration, leading to improved productivity and strong client relationships. Committed to delivering exceptional service and achieving organizational goals.

Overview

years of professional experience

Work History

Retail Area Manager

Bank South Pacific

01.2018 - 05.2023

Oversaw operations across the region, enhancing customer service delivery and achieving operational efficiency.
Streamlined communication processes between branch managers and fostering collaboration and timely decision-making.
Developed and implemented training programs for staff, improving team performance and customer satisfaction.
Analyzed market trends to identify growth opportunities, leading strategic initiatives for business expansion.
Managed budget allocation and resource distribution, ensuring cost-effective operations across all branches.
Established performance metrics to monitor team success and drive continuous improvement initiatives.
Fostered relationships with key stakeholders to enhance community engagement and brand visibility.
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Achieved established KPI regional team and individual performance through teamwork and focus on customers.

Bank Manager

Bank South Pacific

03.2012 - 01.2018

Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.

Team Leader

Bank South Pacific

01.2008 - 03.2012

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Bank Officer

Bank South Pacific

08.1998 - 01.2008

Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
Developed strong relationships with clients, resulting in increased business and referrals.

Education

Diploma in Management - Management

Divine Word University

Madang, Papua New Guinea