Summary
Overview
Work History
Education
Skills
Timeline
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Paul Saroa Aisa

Paul Saroa Aisa

Port Moresby

Summary

To carry out core tasks and functions within an organizational unit using my skills, experience and knowledge to achieve broader goals for the organization and to revolutionize methods and systems for effective and efficient delivery of products and services to clients.

A versatile and customer-focused professional with a strong background in customer service, sales support, and operational roles across various industries, including finance, hospitality, transportation, and pest control. Proven ability to adapt quickly to new environments, deliver excellent client service, and support team objectives in fast-paced settings. Experienced in handling customer queries, promoting products and services, and ensuring operational efficiency. Demonstrates a strong work ethic, reliability, and a commitment to continuous learning and professional growth

Overview

8
8
years of professional experience

Work History

Marketing Assistant

Savannah Heights Limited
09.2024 - 12.2024
  • Assisted in the development and implementation of marketing campaigns to enhance brand visibility and engagement.
  • Collaborated with Marketing manager to create promotional materials including brochures, social media graphics, and email campaigns.
  • Conducted market research and analysis to identify trends and customer preferences, aiding in strategic decision-making.
  • Tracked and reported on the effectiveness of marketing initiatives through metrics and analytics, providing insights for future campaigns.
  • Coordinated events and promotional activities, managing logistics and outreach efforts to maximize attendance and brand presence.
  • Tracked and reported on the effectiveness of marketing initiatives
  • Supported the coordination and execution of marketing events

Customer Service Representative

Savannah Heights Limited
12.2023 - 05.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
  • Maintained up-to-date knowledge of product features and promotions to enhance customer satisfaction and engagement.
  • Developed and maintained strong relationships with customers to foster loyalty and repeat business.
  • Trained new staff on customer service protocols and best practices to ensure high service standards.
  • Maintained Front Desk
  • Assisted Property Manager with property inventory updates

Mortgage Officer

ASIGAU MORTGAGE BROKERS
12.2023 - 03.2024
  • Evaluated and analyzed clients' financial data to determine mortgage eligibility and tailored loan options based on individual needs.
  • Guided clients through the mortgage application process, ensuring all necessary documentation was collected and completed accurately.
  • Maintained up-to-date knowledge of mortgage products, interest rates, and lending regulations to provide informed recommendations to clients.
  • Developed strong relationships with real estate agents and other industry professionals to facilitate referrals and expand client base.
  • Assisted clients in understanding loan terms, rates, and potential risks, promoting transparency and informed decision-making.
  • Provided ongoing support to clients post-closure, addressing any inquiries and ensuring customer satisfaction throughout the loan term.
  • Developed and implemented client engagement strategies to enhance satisfaction and retention for mortgage loan services.

Pest Control Technician

ULTIMATE PEST CONTROL
09.2021 - 12.2021

• Fumigation preparation

• Assist in fumigation

Shop Assistant

GRAB & GO - FAST FOOD RESTAURANT
04.2017 - 02.2018

• Assisting in role of kitchen hand

• Assisting in role of cashier

• Various functions include banking errands

Education

Higher School Certificate -

Port Moresby Grammar School
12-2011

Skills

  • Customer Service and Communication
  • Basic Accounting Skills
  • Computer IT Skills
  • Relationship building
  • Social media marketing
  • Organization, prioritizing, and multi-tasking
  • Time management
  • Team collaboration
  • Marketing plans & strategies
  • Flexible and adaptable
  • Trends research & Competitor analysis
  • Content creation
  • Calendar management
  • Database management
  • Campaign support
  • Prospecting and lead generation

Timeline

Marketing Assistant

Savannah Heights Limited
09.2024 - 12.2024

Customer Service Representative

Savannah Heights Limited
12.2023 - 05.2024

Mortgage Officer

ASIGAU MORTGAGE BROKERS
12.2023 - 03.2024

Pest Control Technician

ULTIMATE PEST CONTROL
09.2021 - 12.2021

Shop Assistant

GRAB & GO - FAST FOOD RESTAURANT
04.2017 - 02.2018

Higher School Certificate -

Port Moresby Grammar School
Paul Saroa Aisa