Beatrice Agi

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.

• Responsible for the overall management of PNG Treasury & International Operations business application systems including group SWIFT Operations and BSP’s off shore branches (ex Fiji)
• Maximized performance by monitoring daily activities and mentoring team members.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

Technical lead responsible for support team and overall management of enterprise application systems. Technical lead for all application and system changes.

Note structural change within IT, job functions remained the as previous title below