Glen Mark
Network Technician
Port Moresby
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
IT Technical Support Specialist
Hideaway Hotel
09.2017 - 09.2018
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Computer Networking And Telecommunications
Mapex Training Institute
Port Moresby, Papua New Guinea 04.2001 -
Skills
Server maintenance
undefinedTimeline
IT Technical Support Specialist
Hideaway Hotel
09.2017 - 09.2018
No Degree - Computer Networking And Telecommunications
Mapex Training Institute
04.2001 -
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