Audrey Konduo

• Maintained and referenced training documentation for entry process.
• Verified data checking for compliance, error and repeat data.
• Quickly learned new processes and systems and kept current with procedural enhancements.
• Reported timeliness of data entry progress when working on special projects and escalations.
• Enhanced data accuracy by conducting thorough quality checks and validation processes.
• Completed time-sensitive data entry requests.
• Facilitated timely reporting by accurately processing large volumes of complex datasets within tight deadlines.
• Collaborated with cross-functional teams to ensure seamless integration of data systems for better decisionmaking.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Promoted positive work environment by fostering teamwork among front office staff members.

• Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
• Increased sales by establishing strong relationships with clients and understanding their needs.
• Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
• Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.

Completed Coursework: [Tourism & Hospitality], 2015