Ashley Killie
Wewak,East Sepik
Summary
Experienced IT personal with nearly 7 years of hands-on experience in both private and public sectors, specializing in troubleshooting, maintaining, and upgrading hardware and software systems. Capable in managing Windows Server, Active Directory, and Exchange Server, with a proven ability to optimize network infrastructure and provide exceptional user support. Seeking to leverage my technical skills and customer service expertise to contribute to a dynamic IT team and drive technological advancements.
Overview
9
9
years of professional experience
Work History
Information Communication Technology Officer
East Sepik Provincial Administration
02.2020 - Current
- Provides general ICT support and maintains the Administration's Local Area Network and IFMS system to ensure all the PCs/Laptops, networks links are up and running for the offices and ARO's to use
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Administering cloud-based Windows Server 2019 active directory and Exchange server 2019 and mailbox Backup and Recovery Provide training and educational resources to users to help them understand the basic desktop operations, security practices and troubleshooting techniques to empower users with knowledge that can reduce the frequency of support request and improve overall system security Install and configure appropriate software and functions according to specification Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Attend to calls from all Divisions to solve numerous ICT issues whether, it's a Desktop/Laptop
- Hardware issues, software, Printing and Scanning, network or Internet connectivity and solved after troubleshooting
- Assist colleagues from other division with all assigned administrative duties
- Configure and setup new ICT devices such as Network Printers and Projectors
- USB, Wired/Wireless, Wi-Fi devices for Wireless Internet Access or Run Cables to extend the Internet Access throughout the administration
- Collaborate with Internet Service Providers (Telikom, SpeedCast) to improve or to restore internet connectivity Keep abreast and learn with latest technology and changes
Registration Officer
Civil & National Identity Registration
01.2019 - 02.2020
- Vetting of NID Filled Forms to make sure it is filled correctly
- Capturing facial Photo graphs, ID size
- Capturing Finger Prints on Biometric scanner
- Diagnosed mobile kits issues containing Rechargeable Battery, Laptop, Cameras, Paper Scanners and Laptops or replace defected parts or device.
IT Assistant
Avenall Engineering systems
Pom /Gulf Province
03.2017 - 06.2018
- Working alone as an IT Assistant on site at the exploration Camp of Oil and Gas to make sure; VSAT Satellite Disk is up and Running and Coordinates with SpeedCast ISP for Internet Down times and resolve
- Camp Wi-Fi is up and running, Point to Point links and Access Points
- Make sure that all users have communication via Wi-Fi Monitoring and Maintained the Network/Internet performance for Data Uploading Install Lan cables for New Access Points Do Daily reports for Internet/Network performance for improvements
- Assist users with connectivity issues Mobile or Laptops Install and Maintain network printers via Wi-Fi or lan cable Daily Report to IT Manager in Port Moresby Update ICT Inventory Assets Database
IT Officer
Monian Group of Companies
11.2016 - 03.2017
- Monitor and maintain the computer systems and networks in absence of IT Manager to ensure smooth operations and replication of Server backups
- Installing and configuring of computer systems Diagnosing and solve hardware or software faults Solve technical and applications problems either over the phone or in person
- Maintained or Setup new printers/scanner and troubleshoot and solved when in fault Troubleshoot and solve Outlook emails issues or create Outlook for new email accounts (Client) and Add to the Microsoft Exchange Server Troubleshoot phones either handset or Dead phone line and report to Digicel or NAC
- Installed, Maintained or resolve CCTV cameras issues for smooth office surveillance outdoor or indoor
- Run daily Server backup Add new users to Domain Active Directory Window 2012 server Update Assets inventory list Database
IT Technician
Airways Hotel
09.2015 - 11.2016
- Installing and configuring computer systems and resolving hardware/software faults both remotely and on-site
- Deploying and managing hotel-specific software such as IDS and PMS, alongside standard office applications and antivirus programs
- Compliance with standard operating environment Installing and maintaining network printers, USB printers, and receipt printing machines
- Managing user accounts in Active Directory, including creating Outlook email accounts for new users
- Configuring and troubleshooting access points for guest Wi-Fi access and assisting guests with connectivity issues across various operating systems
- Monitoring internet and LAN connectivity using ping techniques and reporting downtime to ISPs for restoration
- Troubleshooting Outlook email issues and backing up PST files for users
- Configuring ADSL modems for guest apartments and resolving connectivity issues
- Installing and maintaining network CCTV cameras for surveillance purposes
- Maintaining electronic door locks and safes in hotel rooms and apartments
- Performing routine maintenance tasks on desktops, laptops, and printers and maintaining repair logs
- Updating inventories for IT devices and liaising with vendors for quotes
- Setting up wireless projectors for conferences and meetings
- Collaborating with team members in shift rotations and processing payments through Spiceworks Ticketing system for Airways Apartments
- Updating the ICT and hotel assets database to ensure accurate records.
Education
Diploma in Information Technology -
Institute of Business Studies
01.2015
Certificate in Computing -
Institute of Business Studies
01.2013
Certificate in PC Support A -
Institute of Business Studies
01.2013
Grade (12) Twelve Certificate -
Brandi Secondary School
01.2010
Grade (10) Ten Certificate -
Bishop Leo Secondary School
01.2008
Skills
- Hardware and Software Troubleshooting: Proficient in diagnosing and resolving hardware and
- Network Administration: Experienced in managing network infrastructure, including LAN/WAN configuration, router and switch configuration, and troubleshooting network connectivity issues
- Server Management: Skilled in administering Windows Server environments, including Active Directory, Exchange Server, and DNS configuration
- Backup and Recovery: Proficient in implementing backup and recovery solutions to prevent data loss and minimize downtime in the event of system failures
- System Upgrades and Maintenance: Capable of performing system upgrades and routine maintenance tasks to optimize system performance and ensure reliability
- User Support: Skilled in providing technical support to end-users, including troubleshooting hardware and software issues, assisting with system configurations, and conducting user training sessions
- Continuous Learning: Commitment to ongoing personal and professional development, including staying updated on industry trends, acquiring new skills, and pursuing relevant certifications and training opportunities
- Attention to Detail: Meticulous attention to detail, ensuring accuracy and precision in all tasks and deliverables
- Adaptability: Ability to quickly adapt to new environments, technologies, and challenges, ensuring flexibility and resilience in dynamic work settings
- Communication: Strong verbal and written communication skills, allowing for effective interaction with team members, stakeholders, and clients
- Problem-Solving: Adept at identifying issues, analyzing root causes, and developing practical solutions to complex problems
Personal Information
Age: 32
Single
References
- John Masingel Sam, Provincial & District Support Advisor, Capacity Building Program, Depart Of Finance, East Sepik Province, 72024120, johnmasingelsam@gmail.com
- George M Sperir, Executive Manager Budget, Finance & Assets, East Sepik Provincial Administration, BMS Free - Mail Bag, Wewak, East Sepik Province, 4561214/ 72664197, sprirg@gmail.com
- Freddy Kupiau, Director L&D and Performance Management Unit, BMS Free Mail Bag, Wewak, East Sepik Province, 72750914, freddykupiau@gmail.com
Timeline
Information Communication Technology Officer
East Sepik Provincial Administration
02.2020 - Current
Registration Officer
Civil & National Identity Registration
01.2019 - 02.2020
IT Assistant
Avenall Engineering systems
03.2017 - 06.2018
IT Officer
Monian Group of Companies
11.2016 - 03.2017
IT Technician
Airways Hotel
09.2015 - 11.2016
Diploma in Information Technology -
Institute of Business Studies
Certificate in Computing -
Institute of Business Studies
Certificate in PC Support A -
Institute of Business Studies
Grade (12) Twelve Certificate -
Brandi Secondary School
Grade (10) Ten Certificate -
Bishop Leo Secondary School