Aro Oala
C/ Peter Wainetti Wok Man P.O 228 Teleoks Tabubil,WPD
Summary
Dynamic manager with proven success at Lamana Hotel, excelling in team leadership and customer service. Enhanced guest satisfaction through effective conflict resolution and staff training. Demonstrated strong decision-making skills while managing budgets and implementing marketing strategies, resulting in increased sales and operational efficiency. Committed to fostering a positive work environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
15
15
years of professional experience
Work History
Manageress
Lamana Hotel
03.2006 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes. That included, recruiting,scheduling, inventory management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets, cost controling
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted In-house Food & Beverage Training according to the International Hotel Standards.
- Compliance, ensuring adherence to health and Safety regulations, food hygiene standards and licensing laws.
- Did Menu Planning, developing and coordinating menus, working with the Chefs.
- Controlled costs to keep business operating within budget and increase profits.
- Marketing and Promotion, implementing marketing strategies to attract customers and increase sales.
Food & Beverage Attendant
Crown Plaza Hotel
07.2003 - 08.2005
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
Grade 10 Certificate -
Badihagwa High School
Port MoresbyDiploma - Biblical Studies
International School of Ministry
United States Of America11-2024
Certificate Of Attainment - Effective Time Management
Deloitte
Port Moresby10-2008
Certificate - In The Customer's Shoe
Kumul Hotels Limited
Port Moresby07-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Hobbies Includes: Playing Sports, Reading the Bible, Listening to Praise & Worship
I love to Play Sports like Netball, Volley ball, Basket ball and Soccer,
i also like to Read my Bible in my free time, going t church and love listening to Praise & Worship songs.
Hobbies Includes: Playing Sports, Reading the Bible, Listening to Praise & Worship
I love Playing Sports like, Netball, Volley ball, Soccer, Reading the Bible in my spare time, Listening to Religious Praise & Worship , i love cooking and baking. Most of all i love to learn new things everyday.
Additional Information
I dislike Bad Behavior & Attitude which includes : Liars, bad mouthing of others, pretender's ( who Think they know it all) and Gossiping.
Timeline
Manageress
Lamana Hotel
03.2006 - 10.2018
Food & Beverage Attendant
Crown Plaza Hotel
07.2003 - 08.2005
Grade 10 Certificate -
Badihagwa High School
Diploma - Biblical Studies
International School of Ministry
Certificate Of Attainment - Effective Time Management
Deloitte
Certificate - In The Customer's Shoe
Kumul Hotels Limited
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