Summary

Overview

Work History

Education

Skills

Timeline

Annariette Tarasomo

Port Moresby, NCD,POM

Summary

Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.

Overview

7

7

years of professional experience

Work History

Reservations Ticketing Officer

Lamana Hotel

Port Moresby, Papua New Guinea

02.2018 - Current

Provided assistance with check-in processes including weighing luggage and issuing boarding passes.
Informed customers about any special offers or promotions available on flights or accommodations.
Ensured that all safety protocols were followed during the boarding process.
Responded promptly to emails from customers seeking further information about their bookings.
Monitored the status of flights throughout the day and updated passengers accordingly.
Maintained records of all transactions made at the ticket counter.
Created reports detailing passenger data such as names, destinations, times of departure and arrival.
Issued tickets manually and electronically using the appropriate software systems.
Resolved customer complaints regarding fare discrepancies or other issues related to their reservation.

Education

Paradise High School

Port Moresby

10-2010

Skills

Training and mentoring
Check-in procedures
Reservation Management
Reservation procedures
Basic computer skills
Mathematical Calculations
Rules clarifications

Strong interpersonal skills
Complaint Handling
Customer Documentation Review
Reservation Confirmation
Regulatory Compliance
Computer Reservation Software
Issue Resolution

Timeline

Reservations Ticketing Officer

Lamana Hotel

02.2018 - Current

Paradise High School