Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Pora

Port Moresby,N C D

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

GROUP PROCUREMENT TEAM LEADER

INTERNATIONAL EDUCATION AGENCY of PNG
03.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

BACK-COURT OPERATIONS MANAGER

LIFU HOLDINGS LIMITED
07.2022 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.

HOTEL MANAGER

WEIGH INN HOTEL
12.2020 - 04.2022
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Prepared monthly resort audits for review.
  • Developed and implemented marketing strategies to promote hotel services.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Implemented successful strategies to increase customer satisfaction.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented promotional strategies to increase occupancy.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.
  • Created and managed accurate occupancy forecasts and budgets.

HOTEL MANAGER

CROSSROADS HOTEL
11.2018 - 06.2020
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.

FINANCE & ADMINISTRATION MANAGER

GATEWAY HOTEL & APARTMENTS
11.2017 - 10.2018
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Created organizational structures to improve accounting and finance functions.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Managed regular finance tracking for numerous branch offices and headquarters expenses.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Researched and facilitated software integration to streamline accounting and financial processes.
  • Drove revenue stream development through strategic collaboration and partnerships.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
  • Spearheaded expansion strategies to increase business market share.
  • Developed corporate investment strategies to drive growth and security.
  • Managed investments to diversify financial portfolios and grow revenue.
  • Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
  • Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
  • Supported pension program rollout following targeted analysis and research.

ASSISTANT HOTEL MANAGER

HIGHLANDER HOTEL & APARTMENT
06.2014 - 10.2017
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Prepared monthly resort audits for review.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Developed and implemented marketing strategies to promote hotel services.
  • Increased customer service ratings through personable service.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Developed and implemented promotional strategies to increase occupancy.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Created and managed accurate occupancy forecasts and budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Fostered safe lodging environment with reliable and effective security services.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Assisted with development and distribution of marketing materials for facility.

FRONT OFFICE /ADMINISTRATION MANAGER

HIGHLANDER HOTEL & APARTMENT
05.2012 - 05.2014
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Delivered performance reviews, recommending additional training or advancements.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

ADMINISTRATION MANAGER

GATEWAY HOTEL & APARTMENTS
11.2010 - 05.2012
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Reduced employee turnover through employee development and other retention measures.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered performance reviews, recommending additional training or advancements.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Verified customer information for orderly, up-to-date online systems.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Met department budgets by monitoring and reporting on office expenses.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

PROJECTS ACCOUNTS TEAM LEADER

AGILITY LOGISTICS
04.2010 - 11.2010
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

STOCK CONTROLLER/PURCHASING MANAGER

GATEWAY HOTEL & APARTMENTS
07.2009 - 04.2010
  • Purchased new products and oversaw inventory stocking and availability.
  • Sourced vendors, built relationships, and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Implemented policies to reduce cost and eliminate waste.
  • Contacted location managers and department supervisors to assess requirements.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Generated reports, documents and analysis in [Software] for senior management review and approval.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Wrote standard operating procedures for department.
  • Adjusted procedures to maximize department effectiveness.
  • Performed monthly reconciliation of open purchasing orders.
  • Identified and targeted critical procurement issues, saving over $[Amount].
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Generated reports on purchasing activities to support management decisions.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Assessed areas of service concern and developed improvement plans.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Completed monthly profit and loss performance reports.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Developed and tracked metrics to measure supplier performance and cost savings.

RONDON RIDGE LODGE MANAGER

TRANS NIUGINI TOURS
02.2009 - 06.2009
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Developed and implemented promotional strategies to increase occupancy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.

AMBUA LODGE MANAGER

TRANS NIUGINI TOURS
08.2008 - 02.2009
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Developed and implemented promotional strategies to increase occupancy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.

BAR MANAGER

CROWN PLAZA HOTEL
10.2006 - 10.2007
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.

WAREHOUSE MANAGER

HOLIDAY INN HOTEL
03.2006 - 10.2006
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Developed safety programs to protect workers and reduce injuries.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Organized records of vehicles, schedules and completed orders.
  • Collaborated with manufacturing and supply chain management.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Integrated warehouse operations with existing and new business processes.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Prospected for leads to build pipeline and convert to sales opportunities.

FOOD & BEVERAGE COST CONTROLLER

HOLIDAY INN HOTEL
08.2005 - 03.2006
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Trained and assisted new kitchen staff members.
  • Prepared ingredients for menu items.
  • Cooked menu items according to specified instructions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Prepared meals with special accommodations for those with allergies.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Handled portion control activities according to specified instructions provided by chef.
  • Planned order execution to simultaneously deliver items ordered together.

CORPORATE MANAGEMENT TRAINEE

KUMUL HOTELS GROUP
07.2004 - 08.2005
  • Developed and responded to incoming and outgoing correspondence.
  • Performed general office administration and management functions.
  • Built and maintained positive relationships and rapport with internal employees and external associates.
  • Assisted in orchestrating smooth running environment.
  • Prepared agendas, minutes, PowerPoint presentations and reports.
  • Gained knowledge of company policies, protocols and processes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Analyzed customer feedback to identify areas for improvement.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Handled day-to-day customer or client questions via telephone or email.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Described product to customers and accurately explained details and care of merchandise.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Conceptualized innovative sales solutions to increase company revenue.
  • Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.

Education

High School Diploma -

GORDON SECONDARY
PORT MORESBY

High School Diploma -

SOUTH BANK INSTITUTE OF TAFE
BRISBANE

High School Diploma -

MARIANVILLE HIGH SCHOOL
PORT MORESBY

Skills

  • Kitchen Staff Supervision
  • Operational Problems Analysis
  • Departmental Strategies Development
  • Dining Area Cleaning Supervision
  • Information Gathering
  • Professional Relationships
  • Medical Billing
  • Quality Checks
  • Food Assembly Supervision
  • Personnel Data Reporting
  • Work Orders
  • Customer Satisfaction
  • Serving Arrangements Collaborations
  • Food and Beverage Service
  • Waste Procedures Establishment
  • Service Quality Standards Evaluation
  • Food Portion Specification
  • Authorization Verification
  • Greeting and Seating Guests
  • Exceptional Customer Service
  • Reservation Coordination
  • Work Procedures Evaluation
  • Team Relationships
  • Theft Procedures Establishment
  • Work Station Assignments
  • Production and Time Sequencing
  • Orientation and Onboarding

Timeline

GROUP PROCUREMENT TEAM LEADER

INTERNATIONAL EDUCATION AGENCY of PNG
03.2023 - Current

BACK-COURT OPERATIONS MANAGER

LIFU HOLDINGS LIMITED
07.2022 - 03.2023

HOTEL MANAGER

WEIGH INN HOTEL
12.2020 - 04.2022

HOTEL MANAGER

CROSSROADS HOTEL
11.2018 - 06.2020

FINANCE & ADMINISTRATION MANAGER

GATEWAY HOTEL & APARTMENTS
11.2017 - 10.2018

ASSISTANT HOTEL MANAGER

HIGHLANDER HOTEL & APARTMENT
06.2014 - 10.2017

FRONT OFFICE /ADMINISTRATION MANAGER

HIGHLANDER HOTEL & APARTMENT
05.2012 - 05.2014

ADMINISTRATION MANAGER

GATEWAY HOTEL & APARTMENTS
11.2010 - 05.2012

PROJECTS ACCOUNTS TEAM LEADER

AGILITY LOGISTICS
04.2010 - 11.2010

STOCK CONTROLLER/PURCHASING MANAGER

GATEWAY HOTEL & APARTMENTS
07.2009 - 04.2010

RONDON RIDGE LODGE MANAGER

TRANS NIUGINI TOURS
02.2009 - 06.2009

AMBUA LODGE MANAGER

TRANS NIUGINI TOURS
08.2008 - 02.2009

BAR MANAGER

CROWN PLAZA HOTEL
10.2006 - 10.2007

WAREHOUSE MANAGER

HOLIDAY INN HOTEL
03.2006 - 10.2006

FOOD & BEVERAGE COST CONTROLLER

HOLIDAY INN HOTEL
08.2005 - 03.2006

CORPORATE MANAGEMENT TRAINEE

KUMUL HOTELS GROUP
07.2004 - 08.2005

High School Diploma -

GORDON SECONDARY

High School Diploma -

SOUTH BANK INSTITUTE OF TAFE

High School Diploma -

MARIANVILLE HIGH SCHOOL

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Angela Pora