Anderson Dot
Summary
Results-driven General Manager with over two years of experience at Sudo Hire Cars, specializing in optimizing operations and enhancing customer satisfaction. Successfully led a team of 30 employees, implementing training programs that improved service quality and employee performance. Achieved a 15% increase in revenue through strategic marketing initiatives and efficient cost management. Developed and executed operational strategies that streamlined processes and reduced overhead costs. Strong financial acumen, with expertise in budgeting and forecasting. Committed to fostering a positive workplace culture while ensuring compliance with industry regulations. Proven track record of driving growth and delivering exceptional results in the car rental industry.
Overview
2
2
years of professional experience
Work History
General Manager
Sudo Hire Cars Limited
02.2023 - Current
- Oversee daily operations of the car rental business, ensuring high levels of customer satisfaction and operational excellence.
- Develop and implement strategic plans to achieve business goals and expand market presence.
- Manage a team of employees, providing training, support, and performance evaluations to foster a positive work environment.
- Monitor financial performance, including budgeting, forecasting, and cost management to ensure profitability.
- Establish and maintain relationships with key stakeholders, including suppliers, partners, and customers.
- Ensure compliance with industry regulations and company policies.
- Analyze market trends and customer feedback to identify opportunities for growth and improvement.
- Lead marketing initiatives to promote services and enhance brand visibility.
Education
Grade 12 Certificate & Business Diploma - Business And Managerial Economics
St Joseph's Nudgee College
Brisbane11-2022
Business Diploma - Business Administration And Management
Barrington College
Brisbane 08-2022
Skills
1 Leadership and Team Management:
Ability to inspire, motivate, and lead a diverse team to achieve operational goals and foster a positive work environment
2 Financial Acumen:
Strong skills in budgeting, forecasting, and financial analysis to ensure profitability and effective cost management
3 Customer Service Excellence:
Commitment to delivering exceptional customer experiences and resolving issues promptly to enhance customer satisfaction
4 Strategic Planning and Execution:
Proficiency in developing and implementing business strategies to drive growth and improve market positioning
5 Analytical and Problem-Solving Skills:
Ability to analyze market trends, customer feedback, and operational data to make informed decisions and identify opportunities for improvement
Timeline
General Manager
Sudo Hire Cars Limited
02.2023 - Current
Grade 12 Certificate & Business Diploma - Business And Managerial Economics
St Joseph's Nudgee College
Business Diploma - Business Administration And Management
Barrington College
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