Althea Sengi
Port Moresby
Summary
Year 4 Student at the University of Papua New Guinea, recently completed studies for a Bachelor in Business Management majoring in Tourism and Hospitality Management. Aiming to apply my relevant educational background and experience to contribute effectively and positively to the development and growth of the nation as a young, able-bodied citizen of Papua New Guinea should.
Overview
7
7
years of professional experience
Work History
Housekeeping Attendant
Lamana Hotel
08.2023 - 10.2023
- Cleaning guest rooms mid-stay and after departure
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Restocking guestroom amenities like toiletries, drinking glass
- Notifying Maintenance Department about broken appliances or damages in rooms
Kitchen Hand
Lamana Hotel
08.2023 - 10.2023
- Assisting chefs, line cooks and service staff with food preparation and storage
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Trainee Supervisor
Trophy Haus Ltd
10.2022 - 02.2023
- Supervising staff to ensure speed of service, quality service and meeting sales targets
- Preparing daily sales updates, assigning individual sales targets to staff as per overall shop monthly target
- Preparation and submission of Store End of Month Reports (Sales Performance, Incentive Reports, Missed Sales etc.)
- Preparation and submission of End of Day reports daily to management
- Preparing Staff Manpower schedules, Staff Task Allocation, Staff Briefing
- Preparation and submission of staff timesheets to management
- Enforcing company and in-store policies and dealing with staff misconduct as per company policies (verbal warnings/suspension etc.)
- Handling customer complaints
- Observe and provide helpful suggestions to management for improvement in company performance
- Using Pronto Software to apply staff discount, check store sales (daily/monthly), close of sales terminal (End of day)
- Balancing and closing sales terminals (End of Day) and providing explanations for shortages and overages (cash/vouchers/chequess on hand vs System) using Pronto
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Cashier
Trophy Haus
04.2022 - 09.2022
- Using Pronto Software to apply staff discount, check store sales (daily/monthly), close of sales terminal (End of day)
- Balancing and closing sales terminals (End of Day) and providing explanations for shortages and overages (cash/vouchers/cheques on hand vs System) using Pronto
- Mini stock count to check physical on hand vs System on hand (Pronto Software)
- Direct communication with management and other interested parties (email, phone etc.)
Assistant Manager (Part Time) / Boarding Officer (Vacational)
Wewak Agencies
05.2016 - 01.2021
- Organized boarding parties (From the offices of: National Fisheries Authority
- Health & Quarantine, Customs PNG, NAQIA and PNG Ports) and executed inward and outward clearances for client fishing and shipping vessels in the Port of Wewak
- Acted as point of contact between provincial authorities and foreign shipping vessels
Education
Bachelor in Business Management - Tourism And Hospitality Management
University of Papua New Guinea
Port Moresby, NCD04-2025
Grade 12 Certificate - Business And Social Sciences
Brandi Secondary School
Wewak, East Sepik Province11.2017
Skills
- Supply inventory management
- Customer service-focused
- Guest relations
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Point-of-sale system operation
- Reports and documents
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office Excel
- Multitasking and organization
Additional Information
Date of Birth: 27/11/1998
Gender: Female
Timeline
Housekeeping Attendant
Lamana Hotel
08.2023 - 10.2023
Kitchen Hand
Lamana Hotel
08.2023 - 10.2023
Trainee Supervisor
Trophy Haus Ltd
10.2022 - 02.2023
Cashier
Trophy Haus
04.2022 - 09.2022
Assistant Manager (Part Time) / Boarding Officer (Vacational)
Wewak Agencies
05.2016 - 01.2021
Bachelor in Business Management - Tourism And Hospitality Management
University of Papua New Guinea
Grade 12 Certificate - Business And Social Sciences
Brandi Secondary School
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