Alois Yambilafuan
RFLR - Compliance And AML/CTF Officer
Port Moresby
Summary
Results-driven RFLR Officer experienced in financial statement review, auditing and reporting. Well-versed in producing analytical reports, evaluating department operations and handling month- and year-end closings.
Overview
5
5
years of professional experience
Work History
RFLR - Retail Compliance and AML/CTF Officer
BSPFGL
09.2021 - Current
- Enhanced risk management processes by implementing advanced statistical analysis and data modeling techniques.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Conduct CDD on high risk customer and PEP.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Customer Relations Officer
BSPFGL
02.2020 - 09.2021
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Provided ongoing training and support to junior staff members, enhancing their knowledge of products and services as well as best practices in customer relations.
- Championed the importance of customer feedback within the organization, resulting in increased awareness and commitment to continuous improvement efforts related to customer service delivery.
Credit and Collection Officer
Puma Energy PNG Ltd
10.2019 - 02.2020
- Negotiated payment plans with delinquent clients, facilitating timely repayments and preserving client relationships.
- Analyzed financial statements to evaluate customers'' creditworthiness, making sound decisions on extending or withholding credit.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management.
- Coordinated efforts between various departments such as sales, finance, and customer service to address potential risks before they escalate into larger issues.
- Collaborated with sales teams to ensure adherence to established credit limits, reducing bad debt exposure.
- Conducted thorough investigations into disputed invoices, ensuring accurate billing and prompt resolution of discrepancies.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
Education
Bachelor of Business Management - Business Management
Divine Word University
Madang 04.2001 -
Skills
- Idea Development and Brainstorming
- Adaptability and Flexibility
- Reliability
- Teamwork and Collaboration
- Data Analysis
- Team Collaboration
- Continuous Improvement
- Process Improvement
- Issue Research
- Self Motivation
- Interpersonal Skills
- Analytical Skills
Timeline
RFLR - Retail Compliance and AML/CTF Officer
BSPFGL
09.2021 - Current
Customer Relations Officer
BSPFGL
02.2020 - 09.2021
Credit and Collection Officer
Puma Energy PNG Ltd
10.2019 - 02.2020
Bachelor of Business Management - Business Management
Divine Word University
04.2001 -
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