Alexander Quinn

Project: 12-Month Operations Transformation Programme

• Contributed to a bank-wide transformation initiative aimed at improving efficiency, governance, and capability across all back-office functions.
• Led the design and rollout of a structured skills matrix across 15+ operational teams to assess capabilities and surface training and resourcing needs.
• Supported the development of process improvement recommendations across Payments, Reconciliation, Lending, Customer Contact, and Facilities teams.
• Helped design new governance forums, including an Operations Review Forum and Quarterly Business Review, collaborating with senior leadership on content and delivery.
• Partnered with internal stakeholders to define SLAs, support SOP development, and establish performance tracking frameworks.

Project: Retail-to-Operations Process Migration (Ongoing)

• Supporting the centralisation of decentralised branch activities to enhance service consistency, operational control, and scalability.
• Conducted detailed mapping of current-state processes across branches, identifying inefficiencies, manual workarounds, and inconsistent practices.
• Assisting in the development of future-state workflows, SOPs, and operational handover structures.
• Coordinating with both Retail and Operations stakeholders to support implementation planning and minimise service disruption.
• Travelling nationwide to branches to support frontline implementation of new processes, provide guidance, and ensure alignment with the centralised model.
• Supported the establishment of a second operations centre, including organisational structure design, governance setup, and initial stabilisation planning.
• Helping to define reporting structures and accountability frameworks for migrated processes.

• Researched and secured speakers, sponsors, venues, vendors, and other resources for conferences.
• Coordinated with marketing teams to promote conferences through various channels.
• Produced and delivered events in North America and Europe with total sales revenues >100K GBP per event.