Akim Fuscagni Kovtoun
Città Di Castello
Summary
I have nearly six years of experience in the hospitality industry, where I've developed a strong passion for delivering exceptional guest service. My adaptability and multilingual skills have enabled me to thrive in diverse team environments, ensuring smooth operations in any situation. I've had the privilege of working at one of Italy's top hotels, and I am eager to bring my dedication and expertise to contribute to the success of your team.
Overview
2
2
years of professional experience
Work History
Front OfficeAgent Senior
Castello Di Reschio
03.2024 - Current
- Oversaw overall departmental operations of the Front Desk, including managing check-in, check-out processes and ensuring adherence to quality guidelines.
- Maintained accurate records of guest information, payments, and reservations using Hotel's software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Trained and supervised employees on office policies and procedures.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
Night Manager
Castello di Reschio
06.2022 - 12.2023
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed 3/4 employees in delivering smooth, productive night shift operations.
- Conducted nightly inventory management procedures to track sales and reports true departments.
Front Office Agent
Castello di Reschio
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Maintained meticulous attention to detail for operational procedures and guest satisfaction.
Front Office Agent
Feuerstein Nature Family Resort
- Ensured smooth check-ins and check-outs to keep guests satisfied.
- Regularly updated hotel systems to keep records accurate and communication clear between departments.
- Trained new front desk staff to ensure they followed procedures consistently.
- Paid close attention to detail to maintain high standards in operations and guest satisfaction.
Front Office Agent
APoint Park Hotel
- Managed check-ins and check-outs efficiently for 120 rooms, ensuring guest satisfaction.
- Kept hotel systems up-to-date for accurate records and smooth interdepartmental communication.
- Trained new staff to handle front desk duties consistently.
- Focused on detail to maintain high standards in operations, corporate events, and guest services.
Education
High School Diploma -
Liceo Città Di Piero
Sansepolcro06.2012
Skills
- Strong Work Ethic
- Team player attitude
- Multitasking proficiency
- Exceptional communication
- Cash handling expertise
- Guest Relations
- Upselling strategies
- Problem-solving skills
- Administrative Skills
- File Organization
- Cash Handling
- Hospitality services
Formazionescolastica
Diploma scuola secondaria superiore, Istituto Tecnico Commerciale (Ragioniere)
Lingueconosciute
- Italiano, Madrelingua
- Inglese, C1
- Russo, Madrelingua
- Tedesco, B1
Varie - Patentediguida
cat. B
Conoscenze software
- Microsoft
- Office
- Adobe
- Booking Expert
- Figaro
- PMS (Asa, Protel, Nuconga)
Condizioneattuale
Occupato
Disponibilita
Disponibile dal 11/27/2023
Autorizzazionetrattamentodatipersonali
Autorizzo il trattamento dei miei dati personali ai sensi del decreto legislativo n196 del 30 giugno 2003 "Codice in materia di protezione dei dati personali".
Nome
Akim
Cognome
Fuscagni Kovtoun
Domicilio
Strada del Bosco, PG, 14
Datadinascita
09/30/1991
Cittadinanza
Italiana
Sesso
Maschile
Telefono
3209261774
Esperienzeprofessionali
- Night Manager, Castello di Reschio, 5
- 2022/2023 (in corso)
- Front Office Agent, Castello di Reschio, 5
- 2021
- Front Office Agent, Feuerstein Nature Family Resort, 5
- 4 mesi, 2020
- Front Office Agent, APoint Park Hotel, 4
- 1 anno, 2019
Hobbies and Interests
- Fitness
- Fotografia
- Mixed Arts
Photography, Fitness, Mixed Arts
I'm passionate about photography, especially capturing art and nature. Fitness keeps me active and balanced, while my love for mixed arts allows me to explore and create unique expressions. These interests fuel my creativity and well-being.
Additional Information
Possession of driving licence cat. B
Excellent knowledge of the Microsoft operating system and all related
basic software programs such as Full Office, Outlook, Adobe, Booking Expert, Figaro, PMS (Asa, Protel, Nuconga,CO7).
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
German
Intermediate (B1)
Timeline
Front OfficeAgent Senior
Castello Di Reschio
03.2024 - Current
Night Manager
Castello di Reschio
06.2022 - 12.2023
Front Office Agent
Castello di Reschio
Front Office Agent
Feuerstein Nature Family Resort
Front Office Agent
APoint Park Hotel
High School Diploma -
Liceo Città Di Piero
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