Agatha Marang
Offering solid foundation in IT fundamentals and strong desire to learn and grow within a technical support environment. Brings ability to quickly grasp new concepts and technologies, with specific skills in troubleshooting and customer service. Ready to use and develop diagnostic and problem-solving skills in ICT Support Officer role.
Work History
IT Support Officer
3 Years 9 Months- Providing ICT help desk and technical support to staff and users.
- Configuring, installing and setting up computers, laptops, printers and other ICT devices.
- Assisted with network configuration and troubleshooting to resolve connectivity issues.
- Supported setup and maintenance of network devices and ICT infrastructure to ensure reliable operations.
- Troubleshooting hardware, software and operating system problems.
- Installing and configuring software and assisting users with Microsoft applications, email and other systems.
- Providing technical support to district court locations and remote users.
- Prepared technical reports and documentation to support ICT projects and enhance team communication.
- Working with other ICT team members to diagnose and resolve technical problems.
Education
Advance Diploma - Data Server and Network Administration
Grade 12 Certificate - Science Education
Grade 10 Certificate - Both Science & Social Science & English
Skills
Certification
Kumulsoft | Digital Training Fixed Asset Management Training, Training for keeping all the assets records., Hands-on experience with asset tracking software and techniques for accurate asset registration and management., Comprehensive training on digital fixed asset lifecycle management including acquisition, utilisation, and disposal processes., Understanding of compliance requirements and policies for fixed asset documentation and auditing., May 2025
Interests
Languages
Timeline
IT Support Officer
Banz Lutheran High School
Minj Secondary School
Datec Learning Center - Port Moresby Campus
Personal Information
- Date of Birth: 2001-08-23
- Gender: Female
I declare that the information provided in this CV is true and correct to the best of my knowledge.
Signature: ______________________________
Name: Agatha Marang
Date: _________________________________