Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adisha Yanda

Port Moresby

Summary

Transitioning from hospitality environment with well-developed skills in customer service and team collaboration. Demonstrates adaptability and focus on creating positive experiences. Seeking to bring these transferable skills to new and challenging field.

Overview

3
3
years of professional experience

Work History

Lounge Assistant

Singapore Airlines Ltd. / ADR
05.2022 - 11.2022
  • Boosted guest experience by remaining knowledgeable about current promotions, upcoming events and other relevant information that could be shared with them.
  • Increased operational efficiency by performing necessary maintenance tasks on equipment like checking passenger's into the lounge.
  • Developed strong rapport with guests through friendly conversation, fostering repeat business and positive reviews.
  • Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.

Customer Service Cashier

Max Brenner Chocolate Bar
04.2020 - 09.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Associate

McDonald's
09.2019 - 02.2020
  • Team work with my colleagues in making sure we deliver best customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.

Education

Diploma of Nursing/ Midwifery -

Torrens University Australia
12.2023

High School -

St Margaret's Anglican Girls School
11.2021

Diploma of Business -

Axial Training
11.2021

Certificate II Hospitality -

Axial Training
11.2021

Skills

  • Teamwork and Collaboration
  • Self-Motivated
  • Cultural Awareness
  • Excellent Communication
  • Multitasking Abilities
  • Active Listening
  • Compassionate and Caring
  • Decision Making

Timeline

Lounge Assistant

Singapore Airlines Ltd. / ADR
05.2022 - 11.2022

Customer Service Cashier

Max Brenner Chocolate Bar
04.2020 - 09.2021

Customer Service Associate

McDonald's
09.2019 - 02.2020

Diploma of Nursing/ Midwifery -

Torrens University Australia

Diploma of Business -

Axial Training

Certificate II Hospitality -

Axial Training

High School -

St Margaret's Anglican Girls School
Adisha Yanda