Adisha Yanda
Port Moresby
Summary
Transitioning from hospitality environment with well-developed skills in customer service and team collaboration. Demonstrates adaptability and focus on creating positive experiences. Seeking to bring these transferable skills to new and challenging field.
Overview
3
3
years of professional experience
Work History
Lounge Assistant
Singapore Airlines Ltd. / ADR
Brisbane Airport, Australia
05.2022 - 11.2022
- Boosted guest experience by remaining knowledgeable about current promotions, upcoming events and other relevant information that could be shared with them.
- Increased operational efficiency by performing necessary maintenance tasks on equipment like checking passenger's into the lounge.
- Developed strong rapport with guests through friendly conversation, fostering repeat business and positive reviews.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
Customer Service Cashier
Max Brenner Chocolate Bar
Toombul, Brisbane Australia QLD
04.2020 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Associate
McDonald's
Albion, Australia Brisbane, QLD
09.2019 - 02.2020
- Team work with my colleagues in making sure we deliver best customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Education
Diploma of Nursing/ Midwifery -
Torrens University Australia
12.2023
High School -
St Margaret's Anglican Girls School
11.2021
Diploma of Business -
Axial Training
11.2021
Certificate II Hospitality -
Axial Training
11.2021
Skills
- Teamwork and Collaboration
- Self-Motivated
- Cultural Awareness
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Compassionate and Caring
- Decision Making
Timeline
Lounge Assistant
Singapore Airlines Ltd. / ADR
05.2022 - 11.2022
Customer Service Cashier
Max Brenner Chocolate Bar
04.2020 - 09.2021
Customer Service Associate
McDonald's
09.2019 - 02.2020
Diploma of Nursing/ Midwifery -
Torrens University Australia
Diploma of Business -
Axial Training
Certificate II Hospitality -
Axial Training
High School -
St Margaret's Anglican Girls School